Leadership Lessons from Connie Luck: Find the Opportunity in Every Challenge

It’s easy to get discouraged if you specialize in Information Security. If you walk around thinking that your organization is completely secure and that you have it all figured out, you’re probably doing something wrong.

On a Sunday morning while I was out of town, I received a phone call from a team member at IGS. Without going into too much detail, we had experienced a significant outage due to circumstances that were beyond our team’s control. My boss was out of town and would be on an airplane for several hours. My head was spinning and I didn’t know where to start.

This clearly was an “all hands on deck” situation. My Wife (Connie) and I quickly packed up our things and jumped in the car. I started by calling team members within the IT department to ask them to come onsite so we could begin to address the problem. I also delegated asking someone to handle communication with the business. Fortunately, it was a Sunday so the downtime only impacted a select few but we had to ensure that the problem didn’t bleed into Monday.

Connie could obviously sense that I was frustrated. She forced me to take a step back and think about the situation.  I needed to fix my attitude by the time I got to the office. She reminded me that there is opportunity in every challenge. In this case, this was a chance for me to step up.

Our team started to work on tackling the problem while Connie and I drove back to Columbus. I reminded myself that my attitude was contagious before getting out of the car. I helped the team get organized and then got out of their way as they addressed the issues. The group had a very positive attitude and solved the problem in a very short amount of time.

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